Privacy Policy Tea 888 — Personal Data Protection for Malaysian Players

1Introduction & Scope of This Policy

Tea 888 is committed to protecting the privacy and personal data of all registered members and visitors to our platform at tea888.best. This Privacy Policy is formulated in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data protection.

This policy explains how Tea 888 collects, stores, processes, uses, and in certain circumstances discloses your personal information. It applies to all your interactions with our platform — from the moment you visit our website, create an account, make a financial transaction, and play at a casino table or on slots, through to contacting our customer support team.

Tea 888 is the data controller for all personal information collected through this platform. Any privacy-related inquiries can be directed to us by email at support@tea888.best.

2Personal Information We Collect

Tea 888 collects various types of personal information depending on your level of interaction with our platform. We adhere to a data minimisation principle — only information genuinely necessary to provide our services is collected.

Information you provide directly:

• Account registration information — full name as stated on your identity document (MyKad), an active Malaysian phone number, email address, and a password of your choice.
• Identity verification information — MyKad identification number, date of birth, and any supporting documents that may be requested for KYC (Know Your Customer) purposes when certain withdrawal thresholds are reached.
• Financial information — e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or bank account information for processing deposits and withdrawals. We do not store credit or debit card numbers directly.
• Communication information — any information you provide when contacting the Tea 888 customer support team via live chat, email, or other channels.

Information collected automatically:

• Log & technical data — IP address, web browser type, device operating system, access time and date, pages visited, and session duration.
• Gaming activity data — betting history, games played, deposit and withdrawal amounts, winnings, and game outcomes. This data is required for account management, legal compliance, and customer support.
• Cookie and tracking data — information collected through cookies and similar technologies to enhance the user experience and session security.

3How We Use Your Information

Tea 888 uses the personal information collected solely for the following purposes. We do not use your data for any other purpose without first obtaining fresh consent from you.

• Account management and maintenance — processes registration, verifies member identities, enables secure login, and manages your account settings.
• Financial transaction processing — processes deposits made via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), as well as withdrawals to your registered payment method.
• Gaming services provision — delivers the live casino experience, slots, table games, Sports Betting, and all other services offered on the Tea 888 platform.
• Security and fraud prevention — detects and prevents fraudulent activity, hacking, money laundering, and any unauthorised use of the platform.
• Legal and regulatory compliance — to comply with Malaysian legal requirements including PDPA 2010 and to maintain records as required by the relevant authorities.
• Customer support — helps resolve complaints, respond to enquiries, and provide technical assistance to members via live chat and email.
• Service communications — sends important notifications relating to your account, transactions, policy updates, and security information via email or SMS.
• Platform improvement — analyses usage patterns in aggregate and anonymous form to improve the interface, performance, and overall experience for Tea 888 users.
• VIP programme and promotions — calculates VIP points, credits weekly rebates, and manages eligibility for promotional offers you have opted into.
• Responsible gaming — monitors betting patterns to identify potential responsible gambling concerns and to support members who use self-exclusion tools.

4Third-Party Data Sharing & Disclosure

Tea 888 does not sell, rent, or disclose members' personal information to third parties for marketing purposes. However, there are limited situations where we need to share certain information with trusted third parties in order to deliver our services.

Approved service providers:

• Game providers — such as Evolution Gaming, Pragmatic Play, PG Soft, and JILI, which require session data to deliver live games and slots. They are bound by strict data protection agreements.
• Payment processors — Malaysian e-wallet and online banking providers that process your financial transactions. They receive only the minimum information necessary to complete each transaction.
• Cloud infrastructure services — server hosting and data storage providers that support our platform operations. All stored data is held in an encrypted state.
• Identity verification services — third-party providers that assist with the KYC process to verify member identities in compliance with legal requirements.

Legally required disclosures:

Tea 888 may disclose your personal information to Malaysian government authorities, regulatory bodies, or courts when required to do so by applicable law, court order, or in the context of a legitimate criminal investigation. In such situations, we will disclose only the information required and will notify you if permitted by law to do so.

5Data Security & Protection Measures

Tea 888 takes a serious investment in security infrastructure to protect members' personal data. We adopt a multi-layered approach — combining technology, procedures, and staff training — to ensure your data remains protected at all times.

• 256-bit SSL Encryption — all data communications between your device and Tea 888 servers are encrypted using 256-bit TLS/SSL protocols, the same standard used by major Malaysian banking institutions.
• Strict access controls — only Tea 888 staff who require access for legitimate work purposes are permitted to access member data, and they are bound by confidentiality agreements.
• Continuous security monitoring — an automated monitoring system operates around the clock to detect any suspicious activity, intrusion attempts, or anomalies in usage patterns.
• Two-factor authentication (2FA) — Tea 888 offers 2FA as an additional security layer for member accounts. We strongly encourage all members to enable this feature.
• Secure password storage — member passwords are stored in hashed form using a strong algorithm. The Tea 888 team can never view your password in its original form.
• Regular security audits — our technical infrastructure is periodically audited by independent security experts to identify and address any system vulnerabilities.

While we implement comprehensive security measures, no system can guarantee absolute protection. You also play a role in keeping your account secure — use a strong password, never share your login credentials, and always log out from shared devices after use.

6Cookies & Tracking Technologies

Tea 888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login authentication, session security, and transaction processing. Without these cookies, the platform cannot function properly. This type of cookie cannot be disabled.
• Preference cookies — stores your preferences such as interface language, preferred betting limits, and personalised game settings to deliver a more tailored experience.
• Analytics cookies — collects information on how users interact with the platform in aggregate and anonymous form, helping us understand the most-visited pages and technical issues that need to be resolved.
• Security cookies — helps detect suspicious activity, unauthorised login attempts, and protects your account from unauthorised access.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality and your gaming experience. For more information on managing cookies on your device, refer to your web browser's help documentation.

7Your Rights as a Data Subject

As a Tea 888 member residing in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). Tea 888 fully respects and facilitates the exercise of these rights.

To submit any request relating to the rights below, contact us at support@tea888.best, stating the type of request and your account details for identity verification. We will process your request within 14 business days.

8Data Retention Period

Tea 888 retains your personal information only for as long as necessary for the purpose it was collected, or as required under applicable Malaysian law.

• Active account data — retained for as long as your account remains active on the Tea 888 platform. If you request account closure, core data will be kept for 5 years after closure to meet legal and regulatory obligations.
• Financial transaction records — retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial regulations, including for audit and anti-money laundering purposes.
• Customer support communication logs — retained for 3 years to allow reference in the event of a dispute or subsequent complaint.
• Technical and security log data — retained for 12 months for system security purposes and security incident investigations.
• Identity verification (KYC) data — retained for 5 years after account closure in accordance with Malaysian anti-money laundering legislation.

Once the specified retention period has expired, Tea 888 will securely delete or destroy your personal data using methods that ensure it cannot be recovered.

9Children's Privacy

The Tea 888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal information from individuals under the age of 18.

If you believe that your child or a dependent under the age of 18 has used the Tea 888 platform or has provided us with personal information, please contact us immediately at support@tea888.best. We will take prompt action to delete that information and close the relevant account.

Tea 888 applies an age verification mechanism during registration and reserves the right to request identity documents (such as MyKad) to verify a member's age at any time. Accounts that cannot confirm a valid age (18+) will be closed and any remaining balance refunded.

10Contact Us & Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Tea 888 handles your personal data, we encourage you to reach out to us directly.

• Email: support@tea888.best — for detailed privacy inquiries, please include "Privacy Inquiry" in the subject line of your email.
• Live Chat: Available 24 hours a day, 7 days a week via the Tea 888 platform — for general enquiries or to initiate a data rights request.

We are committed to responding to all privacy-related inquiries within 7 business days. For more complex data rights requests, processing may take up to 14 business days.

Tea 888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of material amendments via their registered email or through in-platform notifications. The "Updated" date at the top of this page indicates when the last amendment was made.